Careers at Aperto
Corporate SE (Systems Engineering) Support Engineer
Location: Milpitas, CA, USA
Dept/Division: Sales
Educational Qualifications
- Bachelors in Engineering, Computer Science or Information Technology
- CCNA/CCNP or similar networking qualifications a plus
Job Requirements
- Provide excellent Pre-Sales Technical Support for Global Customers and SE Team members in the field
- Remotely troubleshoot and resolve customer issues
- Travel to customer sites to diagnose, resolve and troubleshoot issues
- Recreate customer test plans and networks for troubleshooting purposes
- Create Application Notes that will assist customers in understanding a feature
- Educate and customers on the Aperto product and new features
- Self-study to remain up to date with current products, features, issues and documentation
- Work on responses to technical proposals (RFI, RFQ etc) as required
Other Essentials
- Strong Experience with Networking technologies and products. This includes technologies such as TCP/IP, Ethernet, Bridging, Routing, Switching, VPN, QoS, VLAN, Firewall, Packet Filtering.
- Experience with 802.16d and 802.16e WiMAX and other wireless products such as 802.11 WiFi, Point-to-Point, LMDS
- Experience with Aperto PacketMax or PacketWave Products a plus
- Experience with Network Management Systems (NMS) or Element Management Systems (EMS)
- Experience with VoIP protocols and VoIP devices and servers
- Windows XP, 2000, 2003 Server Experience
- Prior experience in a Systems Engineering or Customer focused role
- Strong Written & Verbal Communication Skills
- MS Office experience in MS Word, Excel, Powerpoint
- Ability to travel within the US and International locations
Contact: [email protected]