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Training Manager
Location: Milpitas, California, USA
Dept/Division: Customer Support

Job Description
Design and develop course curriculum and training materials for Aperto PacketWave family of products using MS Office. Train partners and customers on Planning, Installation, Commissioning, Integration, Operations, and Troubleshooting PacketWave products at Head Quarters and Customer Premises. Work closely with the global sales team to assess customers' needs to deliver appropriate and effective training programs. Keep up to date with Aperto PacketWave product developments and help maintain and develop training materials. Provide Transfer of Knowledge to Customer Support Organization on new product feature sets. Remain current with all technical, operational and administrative capabilities of the product set including integrating Aperto Network Management Systems with other 3rd party vendors running on both Windows and Unix platforms, Wireless, Routers, switches, VoIP and TDMoIP, V5.2 and GR.303 voice signaling, VLAN NAT, DHCP and FTP type services. Assist with technical demonstrations/presentations in the office, at customer premises or at trade shows. Provide customer support including installation and onsite support when needed.

Education
Bachelors degree or equivalent in Engineering, Computer Science or related field.

Experience
5 years of experience as a Senior Course Curriculum Developer and Trainer or Technical Trainer or Technical Sales Engineer

Skills
Wireless, Network Management System's, Switches, Routers, VoIP, TDMoIP, IP over ATM, VLAN, NAT, DHCP, FTP type services, V5.2 and GR.303 voice signaling. Windows, Unix operating systems, MS Office.

Hours
F/T, 40 hours per week.

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