Engineer responsible RMA process. Initially handle RMA process in-house.
Receive, repair and/or supervise repair, and prepare units for return
to customer. Maintain inventory of replacement parts and equipment
for immediate shipment to customers. Maintain RMA transactions in
Oracle ERP system and report on RMA statuses. Collect failure/reliability
data, analyze root cause of failures, and prepare reports. Capture
and report cost of repairs. As volume increases, select and manage
outsourced RMA operation.
Must have experience as engineer or technician involved in RMA/repair
process, experience supervising or managing production or repair
process, good oral and written communication skills. Experience
with RF products and Oracle preferred.
Contact: [email protected]