Director of Customer Support
Location: Milpitas, California, USA
Dept/Division: Sales and Customer Support
Will staff, develop and manage customer support and training organization for Aperto's line of next generation fixed broadband wireless access products marketed to service providers worldwide. This high level management position will have overall responsibility for all customer support and training activities during the entire product life cycle, from field trials to mass scale network deployment. Will create and implement plans, processes and customer programs to build and develop world-class technical support capabilities and professional services.
The ideal candidate will have 7+ years of customer support experience. Should have working experience with wireless access systems. Requires a good working knowledge of IP, LAN & WAN networking issues and service providers' requirements. RF hands-on experience is highly desirable. Requires proven experience in starting and building a high-performance customer support organization in a fast pace environment. Must be result-oriented, process-minded, and able to interact well with customers and internally. Must have strong written and verbal communications skills, proven management and interpersonal skills, and seasoned in handling service providers' needs. Technical degree is highly desirable, BSEE or higher. Business degree is a plus.
Contact: [email protected]