Print...Maximize Frame Trainer/Course Developer/Customer Support Engineer
Location: Milpitas, California, USA
Dept/Division: Sales

Job Description
Will design and develop course curriculum and any training materials pertaining to Aperto's broadband wireless products. Will design as well as conduct technical training programs. The courses will be designed to meet the training needs of customers and internal audiences. When not involved in training, will also be responsible for pre and post sales support for our broadband wireless products. Will debug and troubleshoot base station installations and provide ongoing maintenance. This includes customer service phone support, installation and on site customer support when needed Duties will include both hardware as well as software knowledge of broadband wireless products. Will work independently with minimal supervision.

Required Skills/Experience

BS in a technical field or 5 years work experience in the areas listed below:
Technical training and/or Course Development in the telecommunications field
Familiar with standard concepts, practices and procedures within training and course development
Working knowledge of Routers, Switches, Firewalls, NAT, DHCP, FTP, etc.
Experience with UNIX, Windows 2000/NT, Java.
Familiar with RF is a plus
Good system analysis, creative and problem solving skills
Ability to work well with engineering teams and with customers
Ability to work independently on projects and manage ones time effectively
Good verbal and written communications skills a must.
Ability to troubleshoot network problems via the phone
Must be flexible in order to work in a dynamic and fast paced work environment
Willingness to travel both domestic and international
Available after hours for customer support

Contact: [email protected]