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RMA Administrator
Location: Bangalore, India
Dept/Division: Sales |
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| Job Responsibilities |
- Process Customer returns for Aperto Networks product, be a liaison between the customer and Aperto Networks business groups
- Obtain approvals for RMA requests and follow-up RMAs to ensure closure, disposition discrepant RMAs between customers and Aperto Networks
- Generate orders and follow up on outstanding issues with internal departments
- Ensure timely response to customer about return authorization status and disposition of discrepant RMAs, data entry and record keeping
- Develop, track and report statistics related to RMA to include cycle time, trends etc.
- Determine entitlement (in or out of warranty, under service agreement etc.)
- Understand and recommend service plans to customers where feasible
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| Required Skills/Experience |
- High school diploma and above
- 3+ years experience in customer interface, order processing, RMA, excel, Microsoft office, SAP experience a plus. Well organized and able to work under tight time line
- Strong spreadsheet and database skills a plus
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| Contact: [email protected] |
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