Director of Customer Support
Location: Milpitas, California, USA
Dept/Division: Sales, Business Development and Customer Support
Will build and manage the Aperto Networks customer support and training organization for our line of next generation fixed broadband wireless access products marketed to service providers worldwide. This high level management position will have overall responsibility for all customer support and training activities during the entire product life cycle, from new product introduction, field trials, to mass scale network deployment. Will create and implement plans, processes and customer programs to build and develop world-class technical support capabilities and services.
The ideal candidate will have 7+ years of customer support experience working with carrier-class WAN access systems. Requires a good working knowledge of IP networking and service providers requirements. RF knowledge is highly desirable. Requires proven experience in starting and building a high-performance customer support organization in a fast pace environment. Must be result-oriented, process-minded, and able to interact well with customers and internally. Must have strong written and verbal communications skills, proven management and interpersonal skills, and seasoned in handling service providers needs. Technical degree is highly desirable, BSEE or higher. Business degree is a plus.
Contact: [email protected]