Wassim El Khoury, Network Expansion Manager, Pesco
Lebanon
"We have been an Aperto customer for some time and know that PacketMAX is the ideal solution for our offerings... Like many service providers, we are concerned with the cost of deploying and managing WiMAX... with Aperto's WaveCenter EMS product, PacketMAX lets us serve a huge number of customers with exceptional QoS and reliability."



Ecosystem

Technical Support

Should you experience any Aperto product problems please send an email to customersupport@apertonet.com.

If you are experiencing a severity one (1) issue where your deployed commercial network is down and no work around exists, call the Technical Assistance Center (TAC) at the following number:

  • Customer Support: at +1-800-339-1563

If you are a maintenance customer, an Aperto maintenance contract number for the site of the problem is required. Please be prepared to have the following information available: company name, contact name, physical equipment location, telephone number, e-mail address (if available), serial number (if available), and model number of the unit that is experiencing the problem.